30-Day Return Policy
You may return any non-customized product that is still factory sealed, within 30 days upon receiving it.
** However, you would have to bear the shipping fee(s) incurred. Please email support@tripowin.com within the said period. If you do not receive a reply within 3 working days, please contact us via our website or Discord.
For items that are incorrect or with manufacturing defects upon delivery, Tripowin will assess the issue and provide a solution accordingly. We will either provide an exchange, a replacement or a repair service of the item(s), depending on the problem encountered.
7-Day Return Policy
For products that have been opened within the first 7 days upon delivery, a restocking fee (35% of the item’s retail value) will be charged if returned.
**This also applies to products that have been opened but are still working well. Please contact support@tripowin.com to process your request. After receiving and checking that the item is in good condition, you will receive an e-mail notifying you that the remaining 65% of the amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card) within 3–5 working days. Please also note that PayPal or your bank may also require some processing time after we have issued your refund.
**Note: All customized products (including faceplate designs) are non-refundable and cannot be returned to Tripowin. This also applies to items such as carry cases, cables (if unsealed/opened), ear tips and other accessories, due to hygiene purposes. For CIEMs, customers who still face any discomfort after trying theirs for a few days should inform us within 1 month after receiving the product. A free re-fit service will be offered for the first time. We would also require a new set of ear impression with the best fit again. Photographs of the new ear impression would also be required for approval. Re-shell service for CIEM to UIEM is not available.
**Note: If one of the items in the package is defective/incorrect/missing (e.g. ear tips, carry case and etc.), a refund or replacement will be done only for that particular item, depending on the particular situation.